Progress Update – Thursday 5 February 2020

Sunwater has identified all current employees that may have been affected by the inadvertent underpayment and is working quickly to verify if any entitlements are owed on a case-by-case basis.

The majority of past employees have also been identified, with investigations continuing into a small number with changed contact details.

Once verified, entitlements owed will be paid in full and with interest as soon as possible. Sunwater expects the first payments to be made from mid-April 2020.  

Sunwater is also working openly with the Fair Work Ombudsman to provide information as required.

Further updates will be provided as this process continues via the IEC Claims website and direct correspondence with those potentially affected.

We recognise how serious this issue is and would like to thank you again for your understanding, patience and cooperation while we work with you to rectify this matter.

Please contact our claims team if you have any questions on:

A message for past and present employees

Sunwater recently became aware that some employees on Individual Employment Contracts (IECs), who are largely technical specialists and senior leaders, are also covered under Sunwater’s Enterprise Agreement (EA).

As a result, Sunwater may have inadvertently underpaid some past and present employees who were employed under an IEC.

We recognise how serious this issue is, and apologise sincerely to affected employees.

Sunwater is currently working to identify all individuals who may not have received their full entitlements due under the EA during their employment.

This issue affects only past and present employees on an IEC, which means the bulk of our current employees are not affected.  This includes our operator maintainers, electricians, mechanical trades, administration and civil teams.

This is not a payroll issue and we do not believe any overpayments were made. All affected past and present employees have been correctly paid in accordance with their Sunwater IEC. This is an issue relating to who is covered by Sunwater’s EA.

Sunwater will pay affected employees their full entitlements with interest.

Past employees who believe they may be affected should complete the form located on the Past Employees page, or contact Sunwater’s dedicated claims team, who will review past employment records and help progress eligible claims.

Our claims team can be contacted by:
Email: or
Phone: 1800 325 001 (business hours)

Yours sincerely

Nicole Hollows